Astrava Hospitality Intelligence is provided as a hospitality intelligence and operational workflow platform designed to support guest retention, campaign management, operational reporting, complaint recovery, reservation workflows, and branch-level hospitality intelligence.
These Terms outline the operational expectations, platform boundaries, and responsible usage requirements for restaurants, hospitality operators, staff teams, consultants, and other authorized platform users.
Astrava Execution Focus
This platform is built to help hospitality teams:
- Capture guest activity
- Improve repeat visits
- Recover unhappy experiences faster
- Measure campaign profitability
- Improve operational visibility
- Support measurable hospitality growth
Every public page maps to a practical operating function: QR registration, offer delivery, redemption control, feedback recovery, reservations, referrals, campaign monitoring, and owner reporting for measurable growth.
Platform Scope
Astrava is designed as:
- A hospitality intelligence platform
- A guest retention platform
- A QR registration system
- A campaign workflow environment
- A reservation support environment
- An operational reporting system
- A branch-level hospitality management tool
Astrava is not intended to replace:
- POS systems
- Accounting software
- Legal compliance systems
- Tax reporting systems
- Payment gateways
- Banking infrastructure
Restaurants remain responsible for their own operational and legal obligations.
Responsible Use
Users agree to use Astrava responsibly and lawfully.
Restaurants and operators are responsible for:
- Proper guest communication practices
- Lawful offer distribution
- Consent-based outreach
- Responsible campaign management
- Accurate operational reporting
- Appropriate staff access management
The platform must not be used for:
- Spam communication
- Fraudulent promotions
- Unauthorized data collection
- Abuse of guest information
- Illegal operational activities
User Accounts and Access
Astrava may support:
- Role-based access
- Tenant isolation
- Branch-level permissions
- PIN-secured authentication
- Operational activity logging
Users are responsible for:
- Maintaining credential confidentiality
- Protecting operational access
- Reporting unauthorized usage
- Limiting access to authorized personnel only
Astrava reserves the right to restrict or suspend accounts where operational abuse or security risks are identified.
Campaigns and Offers
Restaurants are responsible for:
- Campaign content
- Offer validity
- Redemption terms
- Operational fulfillment
- Reservation handling
- Staff execution
- Guest communication accuracy
Astrava provides workflow and tracking infrastructure but does not guarantee campaign performance or business outcomes.
Guest Data and Consent
Restaurants are responsible for ensuring:
- Proper consent collection
- Compliance with applicable laws
- Responsible communication practices
- Appropriate guest data handling
- Operational privacy management
Astrava may provide consent logging and operational tracking tools but does not replace legal compliance obligations.
Reporting and Operational Data
Operational reports generated through Astrava are intended to support hospitality operations and business visibility.
Restaurants remain responsible for:
- Financial verification
- Operational interpretation
- Business decisions
- Tax reporting
- Accounting reconciliation
- Internal compliance review
Astrava reporting should be treated as operational intelligence support, not financial or legal certification.
Availability and Operational Continuity
Astrava may undergo:
- Maintenance
- Upgrades
- Security improvements
- Operational updates
- Infrastructure changes
The platform does not guarantee uninterrupted availability at all times.
Restaurants are encouraged to maintain appropriate operational contingency procedures.
Third-Party Services
Restaurants may optionally connect or use third-party systems including:
- Hosting services
- Email systems
- WhatsApp workflows
- Reservation systems
- Operational integrations
Astrava is not responsible for third-party services or infrastructure outside the platform environment.
Security and Operational Protection
Astrava may include:
- Authentication controls
- Activity logging
- Backup systems
- Permission management
- Operational audit trails
- Monitoring tools
However, no system can guarantee absolute operational or cybersecurity protection.
Users remain responsible for:
- Secure credential management
- Authorized staff access
- Device security
- Internal operational controls
Limitation of Liability
Astrava is provided as an operational hospitality platform.
To the maximum extent permitted by applicable law:
- Astrava is not responsible for indirect business losses
- Astrava does not guarantee revenue increases
- Astrava does not guarantee guest retention outcomes
- Astrava does not guarantee campaign profitability
- Astrava does not guarantee uninterrupted service availability
Operational performance depends on:
- Restaurant execution
- Staff participation
- Campaign quality
- Operational consistency
- Market conditions
Operational Changes and Updates
Astrava may modify:
- Platform features
- Workflow structures
- Reporting environments
- Security controls
- Operational systems
Updated operational terms may be published through the platform where applicable.
Continued platform usage may indicate acceptance of updated operational terms.